Taiwanese local exchange Bitgin announced today that it will transform into a cryptocurrency exchange specializing in serving corporate clients. Starting from January 5, 2024, Bitgin will cease to provide platform services to individual users, including deposit and withdrawal of New Taiwan Dollars and virtual currencies, as well as services related to strategy robots.
(Bitgin Announcement)
Dear BITGIN customers,
First of all, we sincerely thank you for your trust and support in BITGIN all along the way. We have been committed to providing the best service and continuously striving for innovation in the field of cryptocurrency trading. Today, we would like to share an important development direction with you.
BITGIN’s New Beginning: After careful consideration, BITGIN is about to transform into a cryptocurrency exchange specializing in serving corporate clients. This transformation represents a new journey for us, dedicated to providing more professional and customized services to corporate customers.
Impact on Individual Users: As a result of this transformation, starting from January 5, 2024, we will stop providing existing platform services to individual users, including deposit and withdrawal of New Taiwan Dollars and virtual currencies, as well as services related to strategy robots. Please refrain from depositing New Taiwan Dollars or virtual currencies into your BITGIN account starting from today.
Impact on Users Under Enhanced Review: Users under enhanced review will have their account trading, withdrawal, and login functions temporarily suspended. The account functions will be reopened after the completion of the enhanced review for you to withdraw the remaining assets.
Protecting Your Assets: Ensuring the security of your assets is our top priority. You can withdraw your New Taiwan Dollars and virtual currency assets on the platform through the BITGIN website or app before January 31, 2024. Please note that when withdrawing Tether (USDT), only Polygon Tether is supported, and withdrawal requests for other types of chains will be automatically rejected by the system.
Your Personal Information: In accordance with legal requirements, we will continue to retain your personal information for 5 years after the closure of your account (calculated from your last operation time), after which we will remove your personal and account information from the system.
Follow-up Steps: After 12:00 a.m. on February 1, 2024, we will take a snapshot of all user balances and notify you of the subsequent withdrawal methods via email.
We understand that this change may cause inconvenience to you and we appreciate your understanding and support. We promise to provide necessary support during this transition period to ensure the security of your assets.
Thank you for your support of BITGIN, and we look forward to continuing to serve you on this new path.
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