BitoPro Exchange Explains Recent Deposit and Withdrawal Delays and Compensation Plan
Today (11th), BitoPro Exchange posted on Threads in the evening, explaining the reasons for the recent delays in deposits and withdrawals, as well as the compensation plan provided to users.
(Background: BitoPro Exchange launched the “Dual Bank Switching for Deposits and Withdrawals” service on January 7. What changes have occurred?)
(Additional Context: Taiwan’s Bitcoin Frenzy: BitoPro’s registration numbers and trading activity have both reached new highs, with the app climbing to second place in financial rankings.)
Explanation of Compensation Following Wallet Upgrade
Dear users,
We have recently conducted an upgrade and maintenance of our platform’s wallet system. This process took longer than anticipated, resulting in some users experiencing delays in deposits and withdrawals, which also affected everyone’s mood during Mother’s Day. We sincerely apologize for this and extend our deepest apologies to all affected users.
As a token of our sincerity, we will provide the following compensation plan to eligible users based on the actual impact experienced:
- VIP level upgrades
- Fee waivers
- Free BitoPro cold wallets
- Exclusive BitoPro souvenirs and other physical rewards
Compensation will be communicated through in-site messages or App notifications within a week, so please keep an eye on your messages.
Thank you for your understanding and patience. We will continue to optimize our services to provide you with a more stable and secure trading experience.
Sincerely,
The BitoPro Team
If you have been affected during this period, please pay attention to in-site messages or App notifications in the coming week to check if you qualify for compensation.
