Recently, the centralized exchange OKX has encountered a series of security issues, causing users to worry about the platform’s safety. Today, OKX officially responded that the user issues related to these security events have been or will soon be resolved. At the same time, OKX CEO Xu Mingxing issued an apology statement on the social platform X.
OKX Responds to Concerns
OKX CEO Issues Apology Statement
Is There Really an Insider at OKX?
Screenshots of Insider Information Being Auctioned Off in the Community
The exchange OKX has recently been frequenting reports of funds being hacked, whether it’s hackers using AI to bypass KYC, bypassing email verification codes to withdraw assets, or unknown addresses appearing on withdrawal whitelists, all of which have made many users worried about the security of using OKX.
In response to this series of hacking incidents, OKX officially stated today that all relevant users of these incidents have been or will soon be satisfactorily resolved, and responded to the concerns of users on each point.
1) Regarding hackers using SMS and email verification codes to transfer user funds, the security research institution Dilation Effect has urged that accounts must be bound to Google Authenticator because email and SMS verification are easily attacked by hackers.
OKX Response:
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2) Regarding hackers using AI to generate fake identification documents and avatars to “bypass OKX reviews” and successfully apply to change phone numbers, emails, and Google authenticators, and then successfully steal coins.
OKX Response:
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3) Regarding unknown addresses appearing on withdrawal whitelists (although some users later clarified that they forgot)
OKX Response:
Overall, OKX stated that there have been no new cases of user account theft or information leakage, and emphasized once again that their customer account security system has been tested for over 10 years, and they have full confidence in security. They will continue to adhere to the principle of compensating for customer losses due to their own reasons.
In response to this, OKX CEO Xu Mingxing also issued an apology statement on the social platform X. Xu Mingxing expressed confidence and stated that OKX will double its efforts to create top-notch product lines, including security, and will continue to build first-class products, technology, and compliance.
Regarding the series of security incidents, some community KOLs suspect that there may be an insider at the exchange causing these incidents, and they urge Xu Mingxing to take large-scale actions. Xu Mingxing responded:
At the same time, another netizen @xtony1314 also posted a screenshot on X, suspected to be an OKX exchange account being sold in TG, raising suspicions of an insider.
The exact situation still needs further clarification, but if you are worried, you can change your account password and enable two-factor authentication (such as Google Authenticator) to enhance the security of your account.
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